F.A.Qs




1)How do I know if the items you sell are authentic?
- We pride ourselves in selling only 100% authentic items. ALL of our items comes with the original authenticity cards,dustbags and receipts unless otherwise stated. If in any way the items are found to be not authentic, a full refund will be given.



2) Where do your merchandise come from?
-All of our items are purchased directly from the flagship stores in Europe.



3) How do I pre-order from you?
-Easy! All you have to do is tell us what item you would like to purchase. We will then give you a quotation. If the price is right, we will need a 50% deposit, before we proceed to buy the item for you. Pls click  HERE  for more details.



4) How much do you charge for shipping
-Currently shipping is free on all orders to anywhere in Peninsula Malaysia.



5) Do you do international shipping and how much?
-For all other countries, pls contact us for a quote.



6) How long does it take for pre-order items to arrive?
-For pre-order items, we will proceed to purchase your item once we receive your 50% deposit. Please allow approximately 3 weeks for item to arrive into KL.



7)What are the items I can pre-order?
- We accept orders for anything from the current season catalogs. If it's there in the website catalog, we can purchase it for you. Wallets, accesories, scarves, shoes....



8)Do you have a shop? I would like to view pre-owned items before deciding if I want to purchase anything.
-Sorry, we do not operate from a shop at the moment.
For pre-owned (used) items, we can arrange for a meeting in shopping malls around PJ and KL area should you wish to view the condition first. But do bear in mind that the people behind MyPOCHE hold regular 9 to 5 jobs, so viewing times may be limited =)


9) Do you do consignment? I have a few bags that are lying in my closet.
- We currently do not do consignment, but you can just call or email us to check! We just might in the future by popular demand!


10) Are prices negotiable?
-MyPOCHE does not offer further discounts as prices are firm and priced appropriately. We do however occasionally offer promotions or best buys so do check back regularly!



11) Do you do pre-order for other brands?
- Currently we only do LV , Chanel, Gucci and Balenciaga pre-orders. We might take orders for other brands, so do drop us an email to enquire!


12) How to pay / Payment options
- Paypal ( Buyer must be a verified paypal member with a confirmed shipping address)
-Maybank cash deposit
-Maybank2u online money transfer
-Cash on Delivery (COD)


13) Returns policy
-All sales are final. No returns, refunds or exchanges can be made. We will however offer a full money back if items are found to be not authentic.